CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.
As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.
A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.
Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...
Only three months after the debut of Agentforce 1.0, Salesforce launched Agentforce 2.0, the latest iteration of its autonomous AI platform which allows organizations to build and deploy autonomous ...
This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.
A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...
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Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...
A lifecycle-based approach reflects the fact that small business will need different types of support all along the way – before buying, during the purchase and afterwards. Small business leaders may ...
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