Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

As CSO and co-founder of MOBI, Josh is responsible for the company's technical vision and direction, as well as the Solutions Architect Group, which works with customers on each MOBI implementation.

Tim has been the CEO of Semafone since 2009, and has led the company from a U.K. start up to an international business that spans five continents. He has helped secure Series A and Series B rounds of ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...