The best and worst broadband firms for complaints revealed – the winner isn’t BT, Virgin or Vodafone
THE best and worst broadband providers for customer complaints have been revealed by the regulator. Sky was the least complained-about broadband provider between July and September of last year, ...
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Virgin Media O2 switches on 5G standalone services for businesses
Virgin Media O2 has turned on access to its 5G Standalone network in some 500 towns and cities across the UK for business customers. The SIM used needs to be on an eligible tariff and being paid for ...
Virgin Media O2 doubles investment in customer service
Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service.
Britain’s ‘worst’ broadband officially confirmed - is it time you switched?
Virgin has confirmed to Mirror Online that it is working hard to improve its customer services and has already seen a fall in ...
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Virgin Media O2: How we’re investing to better support every customer
By Lutz Schüler, Chief Executive, Virgin Media O2: ...
Are you a customer of the most complained about phone and broadband firms in Britain?
The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...
UK’s ‘best’ broadband confirmed and there’s one very clear winner
The latest stats published by UK regulator Ofcom have lifted the lid on complaints registered with eight of the country's top broadband providers.
Virgin Media O2 spends £1m on customer support every DAY... and promises to not push people to chatbots
Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...