Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service.

By Lutz Schüler, Chief Executive, Virgin Media O2: ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

Virgin Media, one of the country’s biggest TV, internet and phone service providers, financially incentivises its agents to ...

The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...

Virgin has confirmed to Mirror Online that it is working hard to improve its customer services and has already seen a fall in ...

EE, Sky Mobile and Tesco Mobile were the least complained-about mobile providers, according to the regulator’s data.

Ofcom have today published their Q3 2024 study of UK consumer telecoms complaints, which names and shames TalkTalk for ...

More details have emerged in the deaths of Andrew and Dawn Searle, the parents of ‘Virgin River’ star Callum Kerr ...

The latest stats published by UK regulator Ofcom have lifted the lid on complaints registered with eight of the country's top broadband providers.

Scottish actor and singer Callum Kerr is grieving the loss of his mother and her partner, who were found dead at their home in France ...