A two-day emotional intelligence training has been organised for drivers and management of 2M Express, one of the country's long-distance transport companies.

Improve customer relations in 30 days with a simple, proven system. Learn why businesses lose customers, how to fix response times, build a single source of truth, and use CRM to drive loyalty and ...

TLC Plumbing Heating Cooling Electrical, one of New Mexico’s most established service companies, announced today that it has introduced a series of improvements to its primary service lines, including ...

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Nov 28, GNA-The Drivers and Management team of 2M Express, one of Ghana’s fast-growing transport companies have undergone a ...

Many enterprise platforms are already embedding AI tools into their systems. The next step is putting them to use for your small business.

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of ...

Getting employees into that stance is a process that requires training and leadership, and it’s one Demaree believes in as an ...

A Target representative about the 'rule' gaining viral attention on social media is normal customer service training.

New training offerings and SMS feedback capabilities mark the company's biggest modernization push in a decade, launching ...