A two-day emotional intelligence training has been organised for drivers and management of 2M Express, one of the country's long-distance transport companies.

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.

AI-powered onboarding and training systems can improve employee training, but companies must do their due diligence before ...

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

Getting employees into that stance is a process that requires training and leadership, and it’s one Demaree believes in as an ...

Air India focuses on in-house training at its new academy before considering external partnerships amid global interest from ...

New training offerings and SMS feedback capabilities mark the company's biggest modernization push in a decade, launching ...

Many enterprise platforms are already embedding AI tools into their systems. The next step is putting them to use for your small business.

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after securing major contract wins.