AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

D.C.’s troubled school bus system was under the microscope Tuesday, as the council held an oversight hearing to discuss the ...

Michigan bills to crack down on telemarketing would add state penalties for some telemarketers who contact people on the ...

Motorola won a $7 million contract to modernize Kerr County’s emergency radio system. When a devastating flash flood swept ...

The Vermont DMV is temporarily shutting down some services next week as it finishes a major computer system upgrade designed ...

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

To reduce wait times and end the pain of sitting in a DMV, New Hampshire will transition to a fully appointment-based ...

The Washington Employment Security Department (ESD) is launching a 90-day pilot program to adjust unemployment call center ...

Metra, Pace and CTA riders who use Ventra will get a 12-hour fare holiday starting late Friday. Upgrades are scheduled on the Ventra system from 11 p.m. Friday to 11 a.m. Saturday, officials ...

In addition, Stony Brook University graduate students will assist with non-emergency calls alongside 311 operators.

With deteriorating demographics heralding the coming decrease in the college-age population, coupled with the increasing cost of a higher-education degree, it’s not surprising that many behind ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...