AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

D.C.’s troubled school bus system was under the microscope Tuesday, as the council held an oversight hearing to discuss the ...

The Vermont DMV is temporarily shutting down some services next week as it finishes a major computer system upgrade designed ...

A cut to federal food assistance is looming, but residents have been struggling with the program for months. A cyber attack ...

AI is now being used in Volusia County’s 911 call center to handle non-emergencies. The technology is paid for by the sheriff ...

Newly released internal DHS tallies show 2,207 case escalations last week alone — most flooding the state's call center — ...

To reduce wait times and end the pain of sitting in a DMV, New Hampshire will transition to a fully appointment-based ...

The Washington Employment Security Department (ESD) is launching a 90-day pilot program to adjust unemployment call center ...

With deteriorating demographics heralding the coming decrease in the college-age population, coupled with the increasing cost of a higher-education degree, it’s not surprising that many behind ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Beginning next week, all DMV locations statewide will transition to a fully appointment-based scheduling system. Walk-in ...

With SNAP benefits set to not go out on Nov. 1, Atlantans already struggling with food assistance face new uncertainty.