While multiple CWM vendors will likely capture share of the expansive addressable ... and often have new processes built upon them. We think the shift to the cloud has likely reduced implementation ...

Multinational organizations must navigate complex legal and regulatory challenges when adopting cross-border cloud services, which requires strategic planning and compliance measures to ensure ...

Mitel’s current contact center offerings, such as MiVoice MX-ONE, MiVoice Business and OpenScape, include tools for managing ...

A highly-engaged audience at Industrial 5G Forum was short-changed with its questions of private 5G outfit Celona. But RCR got the answers anyway.

Arcserve depends on flexibility and increased security capabilities to compete with its larger and newer competitors in the ...

NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers' Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the ...

The move is intended to support local financial companies and counter the current global cloud service providers’ dominance.

Backing domestic cloud providers is a long-term play for reducing cost and complexity for tech companies, says UK AI data ...

India's central bank will launch a pilot programme in 2025 offering local cloud data storage to financial firms at affordable ...