Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Salesforce's Agentforce and Commerce Cloud solutions will enhance SharkNinja's customer service and global expansion efforts.

to drive global growth by scaling its personalized customer service approach with autonomous agents. SharkNinja is a global leader in indoor and outdoor household products, transforming how people ...

The company’s focus on personalized service begins with a deep understanding ... Our goal is to ensure that every customer feels understood and valued while receiving the best possible insurance ...