Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

Powered by Moments AI, Inmar Media formally unifies Aki Technologies’ innovative media solutions with Inmar’s data-driven expertise. WINSTON-SALEM, NC, Jan.

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

New capabilities empower Marketing, CS, and CX teams to create and scale videos across the customer journey in the first unified solution of its kind NEW YORK--(BUSINESS WIRE)--SundaySky, the premier ...

Truegenics revolutionizes customer service with 'Madison,' its cutting-edge AI assistant, achieving 76% inquiry automation. This ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

What are the best banks in the United States? J.D. Power ranked Capital One, Chase, and TD Bank as the top U.S. banks based ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

To keep pace with the modern customer, companies must embrace innovative communication tools and practices to deliver ...