How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

In European offices, there is a steadily growing interest in spaces that are not only beneficial to productive work but also ...

Selecting the right Internet Service Provider (ISP) is a crucial decision that impacts everything from daily productivity to ...

On this episode of Grit Daily Startup Show, host Jordan French sat down with Darryl Kelly, the CEO of Aspect. Kelly, known ...

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

The UK-based brand is known for its meticulously crafted socks which come with a guarantee and are currently up to 50% off.

The telecommunications industry has weathered the perfect storm over the last decade: relentless investment, stagnant ...

WITH so many options and features to choose from, buying a car seems daunting. Luckily, Sun Motors is here to change that.