We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

When a conversation feels difficult, don’t start with emotion; start with observation. Borrow a trick from military ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...