Allot is a network security leader transitioning to SaaS model. Valuations are near sector medians, and technicals show ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

This Airbnb guest was shocked to find a surveillance camera aimed at the inside and outside of her vacation rental. Will she ...

SUN CITY WEST, Ariz. — When thinking about how to build customer loyalty, the first thing that comes to mind is outstanding ...

The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

The longevity economy is not just a market; it's a movement that redefines aging and creates opportunities for those willing to think creatively and act boldly. Older consumers are not only ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...