Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

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A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

ONIC, Pakistan's first e-SIM network had a larger-than-life promise, but the already-dilapidated telecom network dampens ...

Europe VP Andrew Bennett shares the logic for Prime's latest pacts in Spain and France, and why HBO Max is doubling down on ...

Jeff Palleschi faced too many hurdles from the Indian River County Building Department during $1.4 million renovation in ...

After 40 years of keeping Scotland’s capital running smoothly, and with over 9,000 customers on the books, Lochrin Autos ...

Airbnb Inc. has hired a former Meta Platforms Inc. executive as its new chief technology officer, as the short-term rental ...

Ace Named Highest-Ranked Hardware and Home Improvement Retailer Among Competitors in Survey of 3,500 Companies OAK BROOK, Ill., Jan. 5, 2026 /PRNewswire/ -- Ace Hardware, the world's largest hardware ...