Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

NetReputation has a well-earned reputation for being one of the best reputation management companies around. As such, we've ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Tesla’s customer service reputation is mixed, with a large proportion of Tesla owners reporting being dissatisfied.

Then, in a new set of guidelines, baristas’ work is scripted in much greater detail. They’re told to “pause for a second to make eye contact. Don’t rush the moment,” according to The Wall Street ...

Britain’s only 100% renewable electricity supplier, Good Energy, has been ranked the top UK energy company for customer ...

There’s a certain irony in loving your Rivian R1S and praising its customer service, even though it spends its early days in ...

Leaked employee data can fuel phishing attacks and cause reputational harm and compliance violations. We explain how a data ...

Joanna Palumbo didn’t always envision herself with a life in government, or in East Williston. But that changed when life ...

This isn’t just about being nice. Customers can sense when they’re genuinely valued versus when they’re being managed. That feeling drives every decision they make about whether to stay, whether to ...

The big-game hunter hype all over New York state is the new legalization of crossbows for early season big game archery — the ...