Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

What I are wondering, as this investment and implementation wave continues, is who will lead these GenAI efforts? The more I ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

The Bermuda Taxi Owners Association is seeking feedback from the public on a long-term plan it has devised to improve the ...

KUALA LUMPUR, Jan 12 — The National Service Training Programme (PLKN) 3.0, which began today after it was abolished seven years ago, will be implemented based on voluntary participation in three ...

But before going full-force into a race training plan, it’s important to build a running base first. “Running is a fairly high-injury-risk sport because it’s easy to overdo it,” says John ...