Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

While tipping is meant to reward good service, in Kenya, it has become a double-edged sword, alienating customers rather than ...

Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

While booking in advance can prove to be cost-effective, there is a sweet spot - and that is 13 to 21 days before you want to ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably ...

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

As part of these efforts, the Bank highlights the importance of following the campaign's tips and recommendations on using ...

When informed that she was short by 90 cents, the woman audaciously reached for the café's communal tip jar and asked if she ...

When it comes to purchasing a new or used vehicle, finding the right car dealership can make all the difference. For those in ...

The public utility authority has had its offices closed this week due to inclement weather, and though its main office in ...