NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

In light of recent events, it might be a good time to remember a very simple truth: Nazis are ALWAYS the bad guys.

As dealerships look to 2025, Jen Suzuki highlights the importance of tailored customer experiences and human connection in ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...

"The health care system in America needs to be better, and we have challenged ourselves to help lead and drive systemic change," said Chief Executive David Cordani. Cigna said its efforts would ...

Tensions are inevitable in the workplace. But there is a difference between healthy and unhealthy conflicts. Healthy team ...

Lessons learned from day 2 of RSPA Inspire include updates on the RSPA scholarship, performing customer health checkups and ...

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