The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

TireHub plans to open a Regional Distribution Center in San Bernadino, Calif., its third such opening in as many years.

Automation in business is a powerful way to streamline operations, save time, and make more money in your business.

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Discover how an operational CRM enhances customer interactions and business efficiency. Learn tips for optimizing your sales ...

Reselling is a fantastic way to enter the web hosting business without owning and operating your own servers. These top-rated ...

WatchGuard announced Wednesday the acquisition of managed detection and response provider ActZero in a move that will ...

We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.

Vietnam Airlines soars above the competition, claiming the title of Southeast Asia’s top travel brand in 2024. Explore ...