The introduction of mandatory and enforceable service standards for superannuation funds will help improve the quality of ...
CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...
Henry Adams Estate Agency has once again been recognised for its exceptional customer service, receiving the top Feefo ...
Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...
Now we'd like to invite those on the corporate side of things to weigh in. (VICTOR J. BLUE/The New York Times) ...
What is a customer service policy? A customer service policy is a document containing a set of guidelines, rules, and standards for the customer service teams. Its goal is to help agents handle day-to ...
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...
The Bermuda Taxi Owners Association is seeking feedback from the public on a long-term plan it has devised to improve the ...
It’s no secret that many South Africans have grown disillusioned with declining customer service standards in the country. For example, banks—at least my bank—require multiple calls and a needless ...
The best shops not only offer competitive value for money but also expert advice and brilliant customer service. We asked 1,000 shoppers to rate stores that sell baby equipment on everything from ...
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