CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

Henry Adams Estate Agency has once again been recognised for its exceptional customer service, receiving the top Feefo ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Principality Intermediaries has restructured its business team to “maintain exceptional customer service standards during a period of record-breaking mortgage growth”.

An exchange of letters between bosses at the Public Accounts Committee and HM Revenue and Customs was published on Wednesday.

The public accounts committee (PAC) has raised concerns that HMRC has “sought to degrade its telephone service to drive taxpayers to digital channels”.

But HMRC hit back strongly, with Jim Harra, First Permanent Secretary and chief executive of the revenue body describing the ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...