Lawyers have repeatedly called on the government – or the super sector itself – to impose minimum customer service standards, after having dealt with scores of frustrated clients. In 2023 ...

By improving customer experience design, companies drive growth and the public sector stays relevant, says iOCO ...

Activated Insights has recognized 475 independent living and assisted living communities nationwide with Customer Experience Awards because they “represent the highest standards of senior care, having ...

The introduction of mandatory and enforceable service standards for superannuation funds will help improve the quality of ...

Labor’s plan to force superannuation funds to meet minimum standards will add fuel to regulators Margaret Cole and Simone ...

Smart Business Evolution in Manufacturing Awards honor innovative Northeast Ohio manufacturers. See who we recognized this year!

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

Invevia, a distinguished name in the trading industry, continues to revisit excellence through its unconditional commitment ...

Sponsored Content A recent letter was issued from the FCA to the CEO’s of UK banks and building societies  outlining key ...

Mark Rowlands is safety and compliance manager at Legal & General Affordable Homes. He talks us through his week.

COCA-COLA has recalled a number of drinks including Appletiser and Sprite over safety concerns. It comes just days after ...