Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

The customer journey can become a maze, and we know how many dead ends they have. So why does this happen and what can you do ...

Plans can be continually evaluated and refined as situations change or progress. Automotive suppliers, for example, employ scenario modeling to blend customer releases to the plants against order ...

Here's what to know about the NFL's playoff picture, tiebreakers and elimination scenarios as Week 18 results come in. This article will be updated periodically to reflect the latest news ...

The NFC South title also will come down to Sunday's games. Here are the clinching scenarios for Week 18, along with projected seeds and matchups from ESPN's Football Power Index (FPI): More NFL ...

The convoluted scenarios have narrowed down to straightforward conditionals. In the weeks leading up to NFL Week 18, fans often had to keep several different variables in mind when mapping out the ...

Week 18 of the 2024 NFL season is just as much about the battle for playoff positioning and the final spots in the postseason as it is determining the order for the 2025 NFL Draft. While the best ...

In that scenario, the Los Angeles Chargers would travel to Acrisure Stadium to kickoff the opening round of the playoffs. If the Steelers defeat the Bengals but the Ravens win over the Browns ...

Before the New Year’s fixtures get underway, we take a look at the qualification scenarios for both India and Australia: How India can qualify for a third consecutive WTC final After suffering a 0-3 ...

Their playoff scenarios are pretty cut and dry, but there is a unique twist: they can not only be the fourth seed, but they also have a shot at the third seed. Here are the scenarios they have in ...