Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...

Here's what to know about the NFL's playoff picture, tiebreakers and elimination scenarios as Week 18 results come in. This article will be updated periodically to reflect the latest news ...

The NFC South title also will come down to Sunday's games. Here are the clinching scenarios for Week 18, along with projected seeds and matchups from ESPN's Football Power Index (FPI): More NFL ...

Week 18 of the 2024 NFL season is just as much about the battle for playoff positioning and the final spots in the postseason as it is determining the order for the 2025 NFL Draft. While the best ...

In that scenario, the Los Angeles Chargers would travel to Acrisure Stadium to kickoff the opening round of the playoffs. If the Steelers defeat the Bengals but the Ravens win over the Browns ...

Their playoff scenarios are pretty cut and dry, but there is a unique twist: they can not only be the fourth seed, but they also have a shot at the third seed. Here are the scenarios they have in ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Sunday afternoon's most consequential contest is in Denver, where the Broncos need a victory over the Kansas City Chiefs to avoid any chaotic scenarios from playing out in the AFC wild-card race.