Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

A customer relations manager typically leads a team of customer service representatives, who handle customer inquiries, complaints, and requests. They also coordinate with other departments to ...

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several ...

Before you start coaching, you need to have a clear understanding of the current performance and challenges of your team members in customer service and relationship management. You can use ...

The use of customer relationship management simplifies the process of communicating with customer and increase their satisfaction about the service or product. It not only contains direction and ...

What’s sometimes missing in these discussions, however, is the enduring human factor that characterises customer service relationships and plays a huge role in their success or failure. The arrival of ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...