Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

It’s essential for IT leaders to work to reestablish their colleagues’ trust and deepen their understanding of the value ...

So, can a brand truly be your friend? Perhaps the answer lies not in the brand itself but in how it meets your emotional and ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Collaboration between Assured Data Protection and Wavenet, as well as Evolve and Evolve IP, underlines the benefits of ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

IDFC FIRST Bank, in partnership with RuPay, a global card payment network from India, proudly announces the launch of the UPI ...