Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

RS IT Solutions, which offers IT support to businesses, has announced the appointment of Chloe Brabbins as customer ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Collaboration between Assured Data Protection and Wavenet, as well as Evolve and Evolve IP, underlines the benefits of ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

Payment service providers need to rethink their business model and take advantage of their customer relationships to offer ...

ChatGPT listens to what I am requesting, answers the questions, and even remembers the context within which I am asking them.