Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several ...

As with relationships among people ... and making everyone’s job at every level of the company focused on customer service. What does loyalty mean? Let’s start with what loyalty doesn ...

In today’s fast-paced business environment, efficient communication with customers is key to building strong relationships and ensuring long-term success. Customer communication software has become an ...

The traditional utility-customer relationship, typically an exchange of electricity for payment, is evolving into something much more dynamic.

What’s sometimes missing in these discussions, however, is the enduring human factor that characterises customer service relationships and plays a huge role in their success or failure. The arrival of ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.Our latest ...