Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, streamline operations and achieve business goals.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Alysha Neu has been named branch manager of Premier Bank’s Elida office, 105 S. Greenlawn Avenue, Elida. Bringing 16 years of ...

The restaurant business is fast-evolving with growing application of robotics and automation in the dining and hospitality ...

The hospitality industry is known for its dynamic nature, demanding a unique combination of interpersonal skills, mana ...

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...