A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

to the customer service and support industry met in Las Vegas for the 25th anniversary of CCW (Customer Contact Week), the largest customer service conference in the world hosted by market ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

and the auto service industry is no exception. Delivering top-notch services while creating an exceptional customer experience coupled with trust and reliability fuels long-term success.

Entitled customers are everywhere. Honestly, it’s the only reason I wouldn’t work retail ever again. Working any job where you deal with random customers all day is bound to be stressful if ...

But AI's growth in customer service brings a big question ... with more self-service options and help fix some of the industry's biggest problems, especially employee burnout and inefficiency.

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...