The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

"Social commerce" is more than just a trendy buzzword nowadays; it’s a tool brands can use to deepen their connection with ...

Have a question about your Amazon order or need help resolving an issue? You're not alone. Fortunately, Amazon offers multiple convenient ways to connect with t ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

Salesforce Inc. is targeting retailers with its latest artificial intelligence innovations announced today, including a ...

We’re at an inflection point in field service, and actions taken today will determine tomorrow’s industry leaders.

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Only if you don't need customer service in America.' Austin Sarat at The Hill. With the "holiday season freshly behind us, ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...