The Internal Revenue Service has set its calendar for the upcoming tax-filing season: Americans can start submitting their income-tax returns on Monday, Jan. 27. As people send in their 2024 federal ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Salesforce Inc. is targeting retailers with its latest artificial intelligence innovations announced today, including a ...

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

"Social commerce" is more than just a trendy buzzword nowadays; it’s a tool brands can use to deepen their connection with ...

Partnerships with Incident Response Leaders Palo Alto Networks Unit 42, Arctic Wolf, Sophos, Fenix24, and Semperis Speed ...

TireHub plans to open a Regional Distribution Center in San Bernadino, Calif., its third such opening in as many years.

Advances in agents in 2025 will help brands create personalized AI agents for customers. These AI models, which will include small language models that operate on individual devices, will power highly ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...