The Internal Revenue Service has set its calendar for the upcoming tax-filing season: Americans can start submitting their income-tax returns on Monday, Jan. 27. As people send in their 2024 federal ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Salesforce Inc. is targeting retailers with its latest artificial intelligence innovations announced today, including a ...

Emergency and useful phone numbers to have if you are a Los Angeles-area resident, as well as additional information on how to help those impacted by the wildfires.

The California Community Foundation has been working to strengthen Los Angeles County since 1915. The organization's Wildfire ...

The Department for Work and Pensions (DWP) plans to introduce "more automation" to its telephone services and boost its ...

The SSA's new Call Back Assist feature lets you hang up and still keep your place in line.

"Social commerce" is more than just a trendy buzzword nowadays; it’s a tool brands can use to deepen their connection with ...

FutureRent’s decision to pivot from a dealer-driven model to a centralised showroom approach is rooted in one simple ...

Partnerships with Incident Response Leaders Palo Alto Networks Unit 42, Arctic Wolf, Sophos, Fenix24, and Semperis Speed ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...