Competition Making It Harder for Jumbo to Attract New Customers
Jumbo targets a payout ratio of 65%-85% of statutory net profit after tax. We see payouts at the top of this range as appropriate, given the resilience of earnings and the cash-generative, ...
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The honest value of a single customer
Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.
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Why Dollar Shave Club picked a CRM purpose-built for consumer brands
A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not ...
CMS Wire2d
Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes
Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...
CRMs for Small Business Owners: Steps to Seamless Integration
In this edition of "Ask the Board," Paul Wnek, Founder and CEO of Coalescence Cloud and ExpandAP, shares his tips on how to take full advantage of customer relationship management (CRM) software.