By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Curtis Schmidt, CEO of RAPP MENA, gives Communicate exclusively his thoughts on Customer Relationship Management and Cultural Integration.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

How to make effective stakeholder interaction the foundation of successful agile projects. Agile project management has ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Exotel, a leading provider of AI transformation for enterprises focused on customer engagement and experience, has partnered ...

In a new paper authored by UCLIC Professor Ann Blandford and colleagues, the project team reflect and report on lessons learned from adapting HCI methods to fit into an agile development process ...

This integration not only streamlines customer interaction management but also provides valuable insights. By combining Megacall data with CRM analytics, businesses can identify trends such as ...