A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Adaptive programs address these challenges by allowing B2B frontline marketers to respond to real-time buyer signals, tailor ...

Pipedrive's AI-powered report creation comes on the heels of the recently announced next-generation AI CRM with agentic experience. The new AI vision features a network of intelligent agents - ...

The AI Cloud Contact Centers market is forecasted to reach USD 19.49 billion by 2034, growing at a CAGR of 18.2%. AI-driven ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

The study, Beyond the Slice: Insights into Pizza Excellence, looked at two unnamed convenience-store brands, large chains ...

With two months until MDM's marquee event, Tom Gale details the purpose behind SHIFT and and its value points that cover ...

Not all leads are created equal. Effective online research can help you find potential customers who are the best fit for ...

Old-school tactics like corporate gifts, swag and snail mail are brand new and effective people who grew up online. The post ...

Learn how AI tools help businesses create relatable, customer-centric marketing strategies that deliver real results. Unlock ...