Today, analytics has taken the very renaissance of modern booking platforms into service delivery revolution. The ...

Margi Vagell explains how the home improvement retailer approaches network optimization, automation implementation and ...

For example, Railbookers Group uses AI to uncover travel trends and reveal what is driving the popularity of destinations.

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

From QR-enabled duty-free shopping to AI-driven customer insights and AR-powered virtual try-ons, the session highlighted how ...

Learn how AI tools help businesses create relatable, customer-centric marketing strategies that deliver real results. Unlock ...

Artificial intelligence (AI) is no longer a futuristic concept—it’s a powerful force that is reshaping industries across the ...

Vue brought its senior leadership into the process early and leaned on the expertise of colleagues to launch its gaming ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

We are proud of this distinction as we believe it’s a clear reflection of our commitment to our customers’ success,” said Kit ...

The study, Beyond the Slice: Insights into Pizza Excellence, looked at two unnamed convenience-store brands, large chains ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...