Today, analytics has taken the very renaissance of modern booking platforms into service delivery revolution. The ...

Margi Vagell explains how the home improvement retailer approaches network optimization, automation implementation and ...

From QR-enabled duty-free shopping to AI-driven customer insights and AR-powered virtual try-ons, the session highlighted how ...

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

As Indian companies ramp up their digital transformation efforts, CMOs are faced with the challenge of navigating an ...

Vue brought its senior leadership into the process early and leaned on the expertise of colleagues to launch its gaming ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

Data clean rooms, the beacons of light, offer a secure, privacy-friendly way to navigate the treacherous waters of ...

The study, Beyond the Slice: Insights into Pizza Excellence, looked at two unnamed convenience-store brands, large chains ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

SuccessKPI, a leading cloud-native workforce engagement management (WEM) provider, hosted a 3-day AI-WEM Summit on February ...