Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

A fire service is looking at joining its command and control system with other services hundreds of miles away to help in times of crisis. The idea is to prevent operators at Shropshire Fire and ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Some customers will do anything to try to get a discount! Imagine working at a retail store when a customer claims to know the owner and claims the owner said they could have a discount. Would you ...

That pioneering spirit defines America’s aviation story. Today, more than 3 million people fly on airplanes every single day. Civil aviation contributes more than $1 trillion to America’s GDP, ...

Gov. Tim Walz has suggested a voter-approved constitutional amendment could break the legislative gridlock that has stymied his plans for bans on assault weapons and high-capacity magazines. But there ...

'So you didn't call the name out,' the Charlie Kirk supporter said Charlie Kirk fans are standing their ground in the alleged fight of freedom of speech including a Starbucks customer who caused a ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

An Ohio bill getting nationwide attention to give energy companies control of a customer’s thermostat got its first hearing Wednesday. The Ohio House Energy Committee took up Rep. Roy Klopfenstein’s, ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...