Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Abstract: The model predictive control (MPC) technique has emerged as an effective alternative for motor drive applications that require a rapid dynamic response. However, traditional MPC approaches ...

A fire service is looking at joining its command and control system with other services hundreds of miles away to help in times of crisis. The idea is to prevent operators at Shropshire Fire and ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

Hundreds of the fired CDC workers may be brought back, but it’s unclear when they’ll return to work in Washington, D.C.

Abstract: This article studies formation control for multiagent systems in the presence of denial-of-service (DoS) attacks. The challenge is to address secure formation tracking and communication ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

When it comes to your monthly bills — be it cellphone, internet or electricity — assume there are savings available: “Don’t be afraid to ask.” Most times, the price you see is the price you pay. But ...