The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

With the deadline to file your state taxes coming up on April 15, the extension will provide people with late-season tax ...

From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® ...

The Philippine call center industry is a juggernaut, employing over a million and generating billions in revenue. Its workers ...

Only days remain until the April 15 deadline to file taxes, and Pennsylvania tax preparation call centers have expanded hours to help late filers.

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

New insights from a BPO provider outline how predictive analytics, emotion routing, AI governance, and workforce ...

Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called ...

Some states already don't have enough staff to quickly process Medicaid applications and answer enrollees' phone calls.

Discusses Strategic Positioning in Global Cloud Communications and AI-Driven Enterprise Solutions March 31, 2026 8:00 PM ...