Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the outage meets its criteria. Those include fiber outages lasting at least 20 minutes and “wireless downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers.

AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl