AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...
Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not ...
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber customers who are impacted by service outages.
AT&T released a new promise to customers Wednesday saying they would refund a customer's cost of a day's service if they lose ...
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