AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages and still paying for it.

AT&T; has unveiled what it calls the “AT&T; Guarantee,” a comprehensive promise to enhance customer experience across its wireless and fiber networks, incl

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live

AT&T has announced its new AT&T Guarantee customer service initiative offering “an elevated experience focused on connectivity they can depend on, deals they want, and the prompt, friendly service they deserve. All guaranteed, or we make it right.”

AT&T announced it will be the first phone carrier to provide customers with a full-day refund if they lose service. Announced Wednesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber connectivity for 20 minutes,

AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,

AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.