Despite customer-centric initiatives, T appears to be lurking in forsaken territory and investors would be better off if they ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

Dallas-based telecom giant AT&T is pioneering a bill credit guarantee to address outage frustrations. Sometimes outages just ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is ...

In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a ...

Should you buy your own router or rent one from your internet service provider? Most ISPs charge between $10 and $15 monthly ...