AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

AT&T is rolling out a bold promise. If cell phone service goes down in your area, even for an hour, they will automatically give you a bill credit.

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

A cell phone outage that affected 911 calls has been resolved. Jonesboro E911 announced at noon Wednesday, Jan. 22, that an ...

A customer service representative at the Washington Pike AT&T store said the problem is being caused by work on two cell phone towers in that area.

The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage ...

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AT&T has shuttered its 5G broadband offerings in "protest" over a New York law that mandates affordable plans for low-income ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...

The telecommunications giant touted its new “AT&T Guarantee” in a press release. “The AT&T Guarantee will set a new bar in ...

AT&T faced a nationwide wireless service outage on Feb. 22, 2024, that lasted for more than 12 hours. After an investigation, the Federal Communications Commission found that the outage affected ...