Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while leveraging partnerships for AI.

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

In a world of digital-first customer service, time is precious. The expected experience for many customers today is a rapid—instantaneous, really—response that delivers accurate and relevant ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

As CSO and co-founder of MOBI, Josh is responsible for the company's technical vision and direction, as well as the Solutions Architect Group, which works with customers on each MOBI implementation.

Aphrodite is a principal analyst in the Customer Engagement team at Ovum. She analyzes trends on customer service technologies, having authored reports on real-time analytics, intelligent virtual ...

Tim has been the CEO of Semafone since 2009, and has led the company from a U.K. start up to an international business that spans five continents. He has helped secure Series A and Series B rounds of ...