Videoconferencing solutions such as the Cisco Webex Desk Pro offer an audiovisual platform that is so detailed, users can ...

State and local technology leaders are under constant pressure to modernize systems and improve services despite limited budgets. Automation offers a practical path forward by streamlining repetitive ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. The North Carolina Department of Information Technology recently ...

State and local governments face a relentless stream of newly disclosed vulnerabilities, evolving attack techniques and growing pressure from leadership to demonstrate measurable risk reduction. For ...

For Dalton Laluces, the problem wasn’t just long lines or overloaded phone systems. It was something deeper. “We realized what we were seeing weren’t the actual problems,” says Laluces, director of ...

IT leaders are turning to hybrid environments to meet the demands of a growing variety of artificial intelligence use cases.

Neil Graver is an executive technology strategist for CDW and an accomplished technology leader with more than 20 years of experience. State and local governments face increasing urgency to modernize ...

Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing ...

Virtualization has long been a cornerstone of state and local government IT. It helps agencies modernize infrastructure, optimize resources and support critical services without constantly expanding ...

Elizabeth Guillot is CrowdStrike’s senior manager of public policy. Robert Sheldon is CrowdStrike’s senior director of public policy and strategy. Technology is advancing far faster than laws or ...

State and local governments are under real pressure to move from experimentation to execution for artificial intelligence. Constituents expect faster services, more transparency and digital ...