Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them.

Follow these call center quality assurance best practices to elevate customer satisfaction and improve overall agent performance.

VERNON, BC, CANADA, September 21, 2023 / EINPresswire.com / -- Call Center QA Programs Are Broken It is starting to be a well-accepted belief that call center Quality Assurance (QA) is broken and ...

PlayVox provides quality assurance and performance management software that helps customer support teams improve customer experience and agent engagement. Its omnichannel platform integrates data ...