Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund? Q: I purchased a GE Appliances washer and dryer set last No… ...

The water valve in the washer failed and filled the machine, and eventually our home, while it was not even on. A technician diagnosed the faulty valve, but the part is on extended backorder.

Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund?