New research from the New York Times best-selling authors of "Crucial Conversations" reveals surprising lessons from 525 life-changing conversations.

Second, so now that you know what a crucial conversation is and how to recognize one, what do you do? How do you have the conversation without the proverbial wheels falling off?

Crucial Conversations is a one-day program that teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. Please note: There is a cost of $300 associated with ...

Middle Georgia State University professor Andrew Manis is the author of the 2005 book, 'Macon Black and White: An Utterable Separation in the American Century'.

City officials said that skills to focused on at the workshops include engaging in critical conversations without creating division, practicing structured dialogue and enhanced conversation skills.